Basically, you can run your IT department one of two ways. You can be a statistic driven group that ultimately will fail to serve the company because the act o

Basically, you can run your IT department one of two ways. You can be a statistic driven group that ultimately will fail to serve the company because the act of taking those statistics will corrupt you. You can just serve your customers and take note of what you do and then try to figure out the stats afterwords. Maybe its premature optimization that gets you. I would bet you can figure out how bad IT is going to be by the CFO's attitude towards IT. Doesn't really matter what the CIO thinks because the justification for budget makes you do stupid things.