I went from working at a company that offered “tech lounge” style IT where there was a place on site you could go to get your problems addressed, to one where t

I went from working at a company that offered “tech lounge” style IT where there was a place on site you could go to get your problems addressed, to one where they use more standard big company IT and the new one is so, so much worse for getting anything fixed. It’s incredible. Waiting on hold for an hour or more to just report your problem is totally the norm. Getting hardware is a massive pain and requires tons of approvals and weeks long wait times. Getting help for more subtle issues is virtually impossible. Just things like replacement cables or dongles are like trying to do a moon landing. It’s awful.