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For every person your product is right for, there's going to be a ton of people your product /isn't/ right for. The people who it isn't right for can have two
by warwick 18y ago
For every person your product is right for, there's going to be a ton of people your product /isn't/ right for. The people who it isn't right for can have two reactions. They can be indifferent, or they can be critical.
If they're indifferent, so be it.
Being critical is a different ball game altogether. It either means that they like it but want changes, or they have some sort of grudge against the concept, or they want you to be working on something else. You can safely discard the last two types of criticism.
The first type "they like it, but it's not perfect" is the group to actually listen to. Can you fix what they don't like about the product without diluting your vision of what it is? If not, do they have a better vision for your product that you might incorporate? No? Then don't worry about it, this isn't your audience talking.
- trapper 18y agoThey like it but it's not perfect can also be used as a strategy for avoiding saying they don't like it. "I'd use it if it had one more feature...". Listen ONLY to users who login regularly and plead for features.
- brandnewlow 18y agoI think this is also sound advice. I get a great deal of feedback from my bloggers and contributors and I take that very seriously. They're using the platform daily to create original content and build their own audiences. The easier I make their lives, the easier they make my life. On the other hand there are a good number of observers with spare thoughts for me. Sometimes helpful, sometimes not. Good distinction. Thanks.