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Sorry to hear about your situation. A lot of people have been pointing to the "roll your own" versions of e-commerce stacks. We've been running e-commerce for
by kweks 4y ago
Sorry to hear about your situation.
A lot of people have been pointing to the "roll your own" versions of e-commerce stacks.
We've been running e-commerce for the last six years, and have tried everything (woocommerce, open commerce, bigcommerce, magento, prestashop).
They are all light-years behind Shopify.
We've had bumps along the way with Shopify as well (similar problems to yours).
A few thoughts:
- Know who you are in bed with : Shopify Payments is actually Stripe Platform in most locations, and PayPal in Europe.
We refuse to work with PayPal because of their predatory behaviour, so we choose not to use Shopify Payments in the EU.
- The Shopify Payments platform is for better or for worse a "start without friction, KYC later" experience. Be aware of what this entails.
- Get on RocketReach, find key people in Shopify relevant to your problem and send a succinct email asking for assistance. It's unblocked every problem we ever had
- Do the same with your merchant processors : Edwin from stripe actively reads HN, and can often provide assistance on Stripe related issues.
- Get lawyers. Not the Go-Sue-the-Pants-off-everyone lawyers, but business / commercial lawyers. Not only can they provide excellent advice for your business, they often spécialise in these types of situations to have conversations and results that you can't access individually.
At the end of the day, know your business partners and establish a relationship with them.
Using a combination of the above, we've survived competitors using fake C&Ds against our processors and platforms, amongst other things.
- omnimus 4y agoAre you sure about the paypal in europe? AFAIK you can set it up Stripe only if your country supports Stripe which most of EU does.
- kweks 4y agoWe use Stripe as our primary, when Shopify Payments became available in our region (France) it routed through Paypal. I couldn't see any backend option to select the preferred Shopify Payments backend processor, but would be interested if you have insight into how to achieve this. In what gives weight to the GP, we enabled Shopify Payments, confirmed it went through PayPal and switched back to Stripe to avoid the "process with PP for a week and then have them freeze your funds for 6 months" grind.
- uxcolumbo 4y agoDo you have more details why Shopfiy is light years ahead of the other ecommerce platforms you mentioned? When you say you're running ecommerce - you mean your own shop or building ecommerce solutions for others?
- jeromegv 4y agoShopify surely has the highest amount of retailers for ecommerce. There might be more websites selling with magento, but when it comes to actual retailers being active right now, it’s the best and most popular option. Retailers don’t have the tech knowledge to roll out their own tech so it won’t be an open source DIY platform so most will start with shopify. Their App Store is the biggest, which as we know from apple, it is quite important for your ecosystem. You want an advanced inventory tool? A 3pL? A new packing slip app? A new discount app? Any of the best apps out there that are actively developed are integrating with… shopify.