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I suspect this is more of a stripe problem than a Shopify one. Having dealt with them shutting down our customer accounts on several occasions with no informati
by hklgny 4y ago
I suspect this is more of a stripe problem than a Shopify one. Having dealt with them shutting down our customer accounts on several occasions with no information as to why and ambiguous documentation requests that seem to go on forever, it seems perfectly plausible to me that this was just as frustrating for Shopify as it was the customer. Doesn’t mean they couldn’t have handled it better, but I’ve definitely experienced the other side of this story and it’s awful.
- canucklady 4y agoNope, it's de rigeur for every ecommerce company. Shopify legal gets some BS email from some big corp, and they slap some vague technological solution on it ("flag anything thay says Star Wars"). Then they get a bunch of overworked, underpaid people to try and enforce their nonsense policy based on the results of the tool. Ultimately they get what they want, because they frustrate these problematic small customers into leaving the platform. Meanwhile they continue to bend over backwards for Jeffree Star or whoever because he'll have a hissy fit on Youtube if his flash sale doesn't happen at the right time.
- ShamelessC 4y agoAlmost like tech solutions don’t always scale to handle international growth. That can’t possibly be right though… Growth is the only thing I’ve ever known. What will I do now? Nobody’s going to let me play with hundreds of millions of dollars if I merely make something that “works correctly”. (Dead inside and being sarcastic, btw)
- datavirtue 4y agoNo, they just can't scale to handle people because the founders are rubbing themselves just thinking about all the automated money. Anything that gets in the way of the money printer gets crushed.