I've had a few managers/execs that must have read this book and taken it to heart. I've found ignoring the zero effort message to be moderately effective. Not

I've had a few managers/execs that must have read this book and taken it to heart. I've found ignoring the zero effort message to be moderately effective. Not ignore the work... like actually go deal with the incident or whatever. I just avoid feeding into the loop of it. Some time later I'll casually let them know how it went. Sometimes they're persistent. If you don't respond quickly they might send another question mark (no joke), or escalate. When they do escalate I tend to present it as 'Oh yea, we noticed that on the monitoring system and I dealt with that afterwards'. This could be a complete fabrication, I just don't like to encourage them. Was it you, or the queue?