I once had an issue for a client and managed to get in touch with the CEO of HP's exec assistant. The issue was resolved literally next day after weeks of HP be

I once had an issue for a client and managed to get in touch with the CEO of HP's exec assistant. The issue was resolved literally next day after weeks of HP being unhelpful through usual channels. This often works with government too, especially local government. Call your state reps and your town government officials if you need to. It is why they are there.