If it's common it cannot rally be a big deal. Also drop everything to investigate? Sure why not, if you are at Amazon and you don't mind the culture at least yo

If it's common it cannot rally be a big deal. Also drop everything to investigate? Sure why not, if you are at Amazon and you don't mind the culture at least you are probably getting paid for your conformity. But in the end it's 100% just a gimmick, the machine marches on, even if there are structural/process changes resulting from these emails overall they doesn't have much to show for it since 2018. And if it's just a support channel, then Jeff could just look at a random sample of the support tickets and not fuck up the sprints of various teams...