If users see the problem it is too late. You will be seen as unable to keep the service up and the service will be seen as flaky. Also, the Holly grail of moni

If users see the problem it is too late. You will be seen as unable to keep the service up and the service will be seen as flaky. Also, the Holly grail of monitoring is to be able to remediate the problem automatically - this is pretty hard when users are reporting it.