4 ms·
> Would a non-savvy user realize "venmoforward@gmail.com" is not a reasonable source address for a message that otherwise looks like it comes from Venmo? Email
by autoexec 4y ago
> Would a non-savvy user realize "venmoforward@gmail.com" is not a reasonable source address for a message that otherwise looks like it comes from Venmo?
Email campaigns from companies are a mess. Even the company I work for sends official emails out from addresses at numerous 3rd party domains each using different mail servers. They often go out with verbiage nearly identical to what I see in phishing emails. They've contained links that point to URL shorteners or some other random 3rd party site that we don't own with URLs full of unintelligible tracking info.
I deal with phishing issues almost every day. Most of the time phishing emails are pretty obvious, but I've had customers ask me if an email claiming to come from the company I work for was legitimate and even after looking over the message and the headers I couldn't give a clear answer. I've had several talks with marketing about it, and I've managed to catch a few horrific communications before they went out, but they aren't willing to stop sending from or linking to third parties.
- Pulcinella 4y agoEven first party domains can be a problem if…uh…certain departments get a hold of the email address. I’ve definitely been I meetings that go something like: Developer: Does anyone know why helpdesk@company.com is being flagged as a spam address? All of our customers are saying our support emails are ending up in their spam folder. Marketing guy: Yeah does anyone know why our support and advertising emails are being marked as spam? Developer: …never mind.
- kmeisthax 4y agoThe documentation for Mailgun specifically asks you to send transactional and marketing e-mails from separate subdomains for precisely this reason. It still doesn't justify companymarketing.com and companyhelpdesk.com though.