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What is constructive user feedback? That doesn’t help the software become better? Not that the original email was that, necessarily. But in general. We have s
by avgcorrection 4y ago
What is constructive user feedback? That doesn’t help the software become better?
Not that the original email was that, necessarily. But in general.
We have such a code-obsessive—and elitist too—view of “contributing”. Oh so you are not gonna learn a new build system, a new programming language, our code guideline, and how to use our pull request checklist? Tsk tsk, then it’s not interesting to us that people with astigmatism can’t read the texts in our popups.
- samus 4y agoPer its definition: constructive user feedback should make the developer's work easier, not more difficult. Swearing is obviously bad (maybe not so obvious to some people). Screenshots, steps for reproduction, expected and actual behavior are the minimum, together with willingness to answer questions and try potential workarounds and solutions. Checklists are usually introduced after experiences with unhelpful tickets and PRs. Granted, not all open source developer might be good at interacting with users. But expectations should be very low since volunteer developers only have limited resoures to spend per user. And companies behind open source projects obviously prioritize their paying customers.