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I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommuni

I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you won’t see a post mortem. You won’t see timely updates. You certainly will never see some kind of status page! I’m sure Rogers will be forced to do a post-mortem for large commercial clients where contractually required, but I highly doubt we will hear a word from them about the cause of this or what was/is being done to rectify it. They probably have an ETA but feel no obligation to share it. Rogers isn’t alone. I would expect the same behaviour from Bell or Telus. Canada has serious issues when it comes to its big telco carriers and it represents major risk to the Canadian economy.

acchow 4y ago
> it represents major risk to the Canadian economy. I actually think this outage will show that there's no major risk to the economy and every Canadian can just take every Friday off with no ill effects.
deleted 4y ago
[deleted]
lriel 4y ago
Agreed, although, Rogers has had notably more vaguely explained outages. With this, if the CRTC does not revise their decision to let Rogers acquire Shaw (CRTC 2022-76), then, as Canadians, we must expect to continue to overpay for shotty telecoms. But hey, there's maple sirup and affordable health care.
whynotmaybe 4y ago
It's not possible to pay with debit card in Canada because Interac is down, because Rogers is down. Many atm across the country aren't working. It's not just Rogers' client who are impacted, the whole banking ecosystem is impacted. Even rumors that Costco can only accept cash, the Capital One Mastercard network might be down. I don't see how Rogers could keep quiet on this, unless it's from some malicious actor.
- jonny_eh 4y ago
  Indeed, I can easily see them get dragged before a parliamentary inquiry.
  - deleted 4y ago
    [deleted]
  - donmcronald 4y ago
    Do those happen before or after the beer drinking with the regulators?
    - deleted 4y ago
      [deleted]
  - voisin 4y ago
    These seem to occur rarely. Unlike US Senate inquiries, Parliament seems to be less aggressive about these, reserving them for things like indigenous issues. Quite disappointing IMO.
- tenpies 4y ago
  > I don't see how Rogers could keep quiet on this My sweet summer child, you have no seen how meek and docile Canadians are. They'll take a page from the Federal Liberals, spout a bunch of unrelated platitudes and nothingness, and pretend nothing happened. The oligarchs control Canada and the Federal Liberals are just a finger in their hand. There will be no inquiry from regulators - what's more - they'll rubber stamp the Rogers - Shaw merger that's been in the works. If Canadians say anything, Bill C-11 will be ready to squelch them online. If they say anything in person, a quick speech from Trudeau calling them foreign-funded MAGA terrorists will cause the government-funded CBC to produce an article. That article will then be used by the Trudeau Liberals to invoke the Emergency Act once more, then de-bank and trample them.
  - Sunspark 4y ago
    I would say if you want to engage in the process of dialogue, don't bring a large cache of firearms with you while blocking an international border crossing. https://www.cbc.ca/news/canada/calgary/coutts-protest-blockade-arrests-rcmp-monday-1.6351112 https://www.cbc.ca/news/canada/calgary/coutts-protest-blocka...
37 4y ago
I see so many people get these two conflated, across the board, any time something like this happens. Some big leak or outage or whatever. The shocking part is not that they are giving no updates. Everyone is to expect that. The shocking part is that we (collectively) don't care that they give no updates, and let them get away with it.
- voisin 4y ago
  What actionable steps can consumers perform?
  - 37 4y ago
    This is probably the best question that can be asked. Vote with our wallet? C'mon, what else? >What actionable steps can consumers perform?
  - cardiffspaceman 4y ago
    The French People walk for less reason. (J/K they only walk for serious issues) This outage is way too disruptive for polite exchanges of platitudes. The public have to make their point of view high-key known. The public should respond so strongly that the other companies start saying things in public. Then the rich will get queasy and ask themselves, what do we have to do to buy back social peace?
donmcronald 4y ago
> I’m sure Rogers will be forced to do a post-mortem for large commercial clients where contractually required, but I highly doubt we will hear a word from them about the cause of this or what was/is being done to rectify it. They probably have an ETA but feel no obligation to share it. I'm sure there'll be industry wide participation in a post-mortem. Translation for non-Canadians... The head of the CRTC will book a tee time for him plus the CEOs of Rogers, Bell, and Telus.

acchow 4y ago

> it represents major risk to the Canadian economy. I actually think this outage will show that there's no major risk to the economy and every Canadian can just take every Friday off with no ill effects.

deleted 4y ago

[deleted]

lriel 4y ago

Agreed, although, Rogers has had notably more vaguely explained outages. With this, if the CRTC does not revise their decision to let Rogers acquire Shaw (CRTC 2022-76), then, as Canadians, we must expect to continue to overpay for shotty telecoms. But hey, there's maple sirup and affordable health care.

whynotmaybe 4y ago

It's not possible to pay with debit card in Canada because Interac is down, because Rogers is down. Many atm across the country aren't working. It's not just Rogers' client who are impacted, the whole banking ecosystem is impacted. Even rumors that Costco can only accept cash, the Capital One Mastercard network might be down. I don't see how Rogers could keep quiet on this, unless it's from some malicious actor.

jonny_eh 4y ago
Indeed, I can easily see them get dragged before a parliamentary inquiry.
- deleted 4y ago
  [deleted]
- donmcronald 4y ago
  Do those happen before or after the beer drinking with the regulators?
  - deleted 4y ago
    [deleted]
- voisin 4y ago
  These seem to occur rarely. Unlike US Senate inquiries, Parliament seems to be less aggressive about these, reserving them for things like indigenous issues. Quite disappointing IMO.
tenpies 4y ago
> I don't see how Rogers could keep quiet on this My sweet summer child, you have no seen how meek and docile Canadians are. They'll take a page from the Federal Liberals, spout a bunch of unrelated platitudes and nothingness, and pretend nothing happened. The oligarchs control Canada and the Federal Liberals are just a finger in their hand. There will be no inquiry from regulators - what's more - they'll rubber stamp the Rogers - Shaw merger that's been in the works. If Canadians say anything, Bill C-11 will be ready to squelch them online. If they say anything in person, a quick speech from Trudeau calling them foreign-funded MAGA terrorists will cause the government-funded CBC to produce an article. That article will then be used by the Trudeau Liberals to invoke the Emergency Act once more, then de-bank and trample them.
- Sunspark 4y ago
  I would say if you want to engage in the process of dialogue, don't bring a large cache of firearms with you while blocking an international border crossing. https://www.cbc.ca/news/canada/calgary/coutts-protest-blockade-arrests-rcmp-monday-1.6351112 https://www.cbc.ca/news/canada/calgary/coutts-protest-blocka...

37 4y ago

I see so many people get these two conflated, across the board, any time something like this happens. Some big leak or outage or whatever. The shocking part is not that they are giving no updates. Everyone is to expect that. The shocking part is that we (collectively) don't care that they give no updates, and let them get away with it.

voisin 4y ago
What actionable steps can consumers perform?
- 37 4y ago
  This is probably the best question that can be asked. Vote with our wallet? C'mon, what else? >What actionable steps can consumers perform?
- cardiffspaceman 4y ago
  The French People walk for less reason. (J/K they only walk for serious issues) This outage is way too disruptive for polite exchanges of platitudes. The public have to make their point of view high-key known. The public should respond so strongly that the other companies start saying things in public. Then the rich will get queasy and ask themselves, what do we have to do to buy back social peace?

donmcronald 4y ago

> I’m sure Rogers will be forced to do a post-mortem for large commercial clients where contractually required, but I highly doubt we will hear a word from them about the cause of this or what was/is being done to rectify it. They probably have an ETA but feel no obligation to share it. I'm sure there'll be industry wide participation in a post-mortem. Translation for non-Canadians... The head of the CRTC will book a tee time for him plus the CEOs of Rogers, Bell, and Telus.