4 ms·

Why not? Would that be rude?

teddyh 4y ago
Even worse than rude, it would be unproductive. If you were to recieve a report about a critical security flaw, would you ignore it simply because the reporting user was rude in the report? I should hope not. So why should normal bug reports (and confusing UI/UX issues are also bugs) be treated any differently?
- blowski 4y ago
  This wasn’t a critical security report.
  - teddyh 4y ago
    Please read my entire comment, not merely the first half. To be excruciatingly explicit: Bugs (and confusing UI/UX) experienced and reported by rude users also affect many non-rude users. If one wants one’s software to be the best it can be, then one should listen to all bug reports; the attitude of the reporting users are irrelevant.
    - lovich 4y ago
      maybe when we are all replaced by robots that is true, but its not possible for the average person to take abuse constantly and keep a level head. That's not how our brains are wired
    - blowski 4y ago
      What if he doesn’t care about the “best it can be” because his product is already so widely used? What if he thinks “my product might be a little worse, but I’ll feel a little better”. I agree that he’d be under an ethical obligation to listen to a rude security report. But it doesn’t follow that he must therefore listen to all rude bug reports.
      - teddyh 4y ago
        As a user of some software, I would certainly hope that the developers would prioritize fixing bugs over their own egos.
        blowski 4y ago
        Well if the developer does choose to prioritise their ego, you can always get a refund.
        skeeter2020 4y ago
        As a user of free software you can hope all you want, but you have no right to an expectation that this is the priority. Your right end with the decision to stop using the software, which is exactly what Don said to the original email
- lovich 4y ago
  > Even worse than rude, it would be unproductive. That’s a value judgement man. Not everyone values turning everything into a productivity improvement over all other values

Even worse than rude, it would be unproductive. If you were to recieve a report about a critical security flaw, would you ignore it simply because the reporting user was rude in the report? I should hope not. So why should normal bug reports (and confusing UI/UX issues are also bugs) be treated any differently?

blowski 4y ago
This wasn’t a critical security report.
- teddyh 4y ago
  Please read my entire comment, not merely the first half. To be excruciatingly explicit: Bugs (and confusing UI/UX) experienced and reported by rude users also affect many non-rude users. If one wants one’s software to be the best it can be, then one should listen to all bug reports; the attitude of the reporting users are irrelevant.
  - lovich 4y ago
    maybe when we are all replaced by robots that is true, but its not possible for the average person to take abuse constantly and keep a level head. That's not how our brains are wired
  - blowski 4y ago
    What if he doesn’t care about the “best it can be” because his product is already so widely used? What if he thinks “my product might be a little worse, but I’ll feel a little better”. I agree that he’d be under an ethical obligation to listen to a rude security report. But it doesn’t follow that he must therefore listen to all rude bug reports.
    - teddyh 4y ago
      As a user of some software, I would certainly hope that the developers would prioritize fixing bugs over their own egos.
      - blowski 4y ago
        Well if the developer does choose to prioritise their ego, you can always get a refund.
      - skeeter2020 4y ago
        As a user of free software you can hope all you want, but you have no right to an expectation that this is the priority. Your right end with the decision to stop using the software, which is exactly what Don said to the original email
lovich 4y ago
> Even worse than rude, it would be unproductive. That’s a value judgement man. Not everyone values turning everything into a productivity improvement over all other values