> it's also important to take emails like this to heart. As someone who works in open source professionally, if I took every email and bug report I got like th

> it's also important to take emails like this to heart. As someone who works in open source professionally, if I took every email and bug report I got like this to heart, I would have quit software years ago. (Some of my users apparently wish I would.) Sure, glean some actionable information from it if you want, but if you let every frustrated or angry bug report and email impinge on you emotionally, it will destroy your soul.