> A good developer takes this email and empathizes with the UX problems, even if they won't redesign anything. A bad/petty developer gets snarky and mean and in

> A good developer takes this email and empathizes with the UX problems, even if they won't redesign anything. A bad/petty developer gets snarky and mean and insults the user. Good developers aren't robots either. You get that kind of email, the best course of action is to delete it and move on. If it's a large enough project you'll get the same feedback sooner or later from other users anyway, and that will be users with whom you can (and want to) communicate with.