There is a subreddit called /r/ChoosingBeggars that is chock full of stories like Tom's email. The hard thing to keep in mind when you're a creator of free pro

There is a subreddit called /r/ChoosingBeggars that is chock full of stories like Tom's email. The hard thing to keep in mind when you're a creator of free products like this is that the loud, annoying, insulting users are usually in the minority. The unfortunate reality is that the vast majority of people who use and enjoy the creator's stuff are just quiet about it and never tell the creator directly.