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No offense but you need to level up your empathy/reading skills then. This is a canonical example of user feedback. Your user feedback isn't going to be coming
by criley2 4y ago
No offense but you need to level up your empathy/reading skills then. This is a canonical example of user feedback. Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report.
This right here is how users tell us our UX sucks. We either listen or we don't, but how we treat our users is very core to how well our products do.
- yakubin 4y ago> No offense but you need to level up your empathy/reading skills then. Can you deduce what went wrong from what he wrote? > Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report. He doesn't need to suggest solutions. He just needs to communicate what happened. There is nothing in this mail about what he tried doing with settings - where he clicked and what he expected to happen. > (and for free) Goes both ways in this case.
- bee_rider 4y agoThis just seems like free/open source coding vs corporate products. Yes, if you are selling a product to customers, you have to be nice to them, even if they are rude.