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>it's also important to take emails like this to heart If you have a small open source project, absolutely. In the case of Notepad++ I would say this would be

>it's also important to take emails like this to heart If you have a small open source project, absolutely. In the case of Notepad++ I would say this would be a very fast path to burnout. I don't believe anyone has the mental power to deal with the ammount of assholes out there, you will just crash and burn.

fredsted 4y ago
Absolutely, ones mental wellbeing is the most important thing. But for this example, I would make a mental note that this could be an area to improve, not write a response like this–which isn't good for your mental health either. It's important to separate your work from yourself. The user was frustrated by the software, not by you.
- eCa 4y ago
  > The user was frustrated by the software, not by you. Well... > You have made what used to be a good editor into a massive pile of garbage. I’d say the person is frustrated by both.
  - fredsted 4y ago
    Sure, if you read it literally. On the other hand, they're probably angry and writing this sort of thing for venting their frustration.
    - hypfer 4y ago
      > they're probably angry and writing this sort of thing for venting their frustration. Yes but why should the maintainer be obligated to endure that? Just because it's a _human_ thing to do doesn't mean that it's a correct thing to do.
      - fredsted 4y ago
        They shouldn't, and I agree.