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The author of the mail did not provide constructive feedback. It's just a personal attack.

nkozyra 4y ago
My point was that if I'm a user with feedback should I share it if there's a chance I'm going to be put to task publicly for doing so? Am I getting a receptive audience?
- yakubin 4y ago
  Makes sense.
- mannykannot 4y ago
  If the only way you could do so is in the manner of Tom's rant, then no, you should not give any "feedback." If you are worried that even reasonable comments or suggestions might receive this sort of response, then, for your own sake, just move on. Note that this sort of reply is not being put to task publicly, as the person in question has not ben identified.
- booleandilemma 4y ago
  Tom's a dick.
  - zem 4y ago
    yeah, he had no need to harry the developer like that!
criley2 4y ago
Our users often get emotional and vent their frustration with bad UX in unproductive ways. But that does not mean the feedback is not helpful or constructive. The users email did in fact contain several constructive complaints about the UX, including settings, user defined languages, styles, global overrides. They discussed difficulty in setting background color and highlight effects. They even provided a comparison to a different product (google search) to demonstrate alternative UX. I think angry user emails can be some of the most enlightening ones with regards to learning about the real UX
- yakubin 4y ago
  All I can take out from his complaints is that he doesn't understand settings. I don't know what he doesn't understand about them, what exactly is wrong with them. I'm not sure I would call that constructive. Constructive would be something like: "I wanted to do X, so I tried doing Y, I expected Z to happen, but instead got W".
  - criley2 4y ago
    No offense but you need to level up your empathy/reading skills then. This is a canonical example of user feedback. Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report. This right here is how users tell us our UX sucks. We either listen or we don't, but how we treat our users is very core to how well our products do.
    - yakubin 4y ago
      > No offense but you need to level up your empathy/reading skills then. Can you deduce what went wrong from what he wrote? > Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report. He doesn't need to suggest solutions. He just needs to communicate what happened. There is nothing in this mail about what he tried doing with settings - where he clicked and what he expected to happen. > (and for free) Goes both ways in this case.
    - bee_rider 4y ago
      This just seems like free/open source coding vs corporate products. Yes, if you are selling a product to customers, you have to be nice to them, even if they are rude.
  - nkrisc 4y ago
    That’s still useful feedback. If he couldn’t understand the settings, how many more can’t but don’t say anything?

My point was that if I'm a user with feedback should I share it if there's a chance I'm going to be put to task publicly for doing so? Am I getting a receptive audience?

yakubin 4y ago
Makes sense.
mannykannot 4y ago
If the only way you could do so is in the manner of Tom's rant, then no, you should not give any "feedback." If you are worried that even reasonable comments or suggestions might receive this sort of response, then, for your own sake, just move on. Note that this sort of reply is not being put to task publicly, as the person in question has not ben identified.
booleandilemma 4y ago
Tom's a dick.
- zem 4y ago
  yeah, he had no need to harry the developer like that!

criley2 4y ago

Our users often get emotional and vent their frustration with bad UX in unproductive ways. But that does not mean the feedback is not helpful or constructive. The users email did in fact contain several constructive complaints about the UX, including settings, user defined languages, styles, global overrides. They discussed difficulty in setting background color and highlight effects. They even provided a comparison to a different product (google search) to demonstrate alternative UX. I think angry user emails can be some of the most enlightening ones with regards to learning about the real UX

yakubin 4y ago
All I can take out from his complaints is that he doesn't understand settings. I don't know what he doesn't understand about them, what exactly is wrong with them. I'm not sure I would call that constructive. Constructive would be something like: "I wanted to do X, so I tried doing Y, I expected Z to happen, but instead got W".
- criley2 4y ago
  No offense but you need to level up your empathy/reading skills then. This is a canonical example of user feedback. Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report. This right here is how users tell us our UX sucks. We either listen or we don't, but how we treat our users is very core to how well our products do.
  - yakubin 4y ago
    > No offense but you need to level up your empathy/reading skills then. Can you deduce what went wrong from what he wrote? > Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report. He doesn't need to suggest solutions. He just needs to communicate what happened. There is nothing in this mail about what he tried doing with settings - where he clicked and what he expected to happen. > (and for free) Goes both ways in this case.
  - bee_rider 4y ago
    This just seems like free/open source coding vs corporate products. Yes, if you are selling a product to customers, you have to be nice to them, even if they are rude.
- nkrisc 4y ago
  That’s still useful feedback. If he couldn’t understand the settings, how many more can’t but don’t say anything?