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This is very interesting. Does Chatterbox require agents to use specialized matrix clients to interact with customers or will any matrix client do? (e.g Element
by hda2 4y ago
This is very interesting. Does Chatterbox require agents to use specialized matrix clients to interact with customers or will any matrix client do? (e.g Element for android)
If any matrix element would do, how will new customers appear in the client? Will they pop up as a new direct chat?
- RMidhunSuresh 4y agoYou can use any matrix client to interact with the customers. New customers will appear as direct chats in your preferred client.