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The second sentence in the paragraph at the top of the home page is pricing. Bravo. All web sites selling a product should make the pricing this prominent. At

The second sentence in the paragraph at the top of the home page is pricing. Bravo. All web sites selling a product should make the pricing this prominent. At the least, have a pricing page with actual prices on it and not a "Call us for pricing" call to inaction. Me spending time on your site researching a product which turns out to be out of my price range is just wasting your time and mine, and I don't like you when you waste my time.

notahacker 4y ago
Not if you're loading from a UK IP they don't (I'm assume they geotarget pricing; the non-maritime pages display prices in GBP and the maritime just gives a max download speed) Not all products are as much of a commodity as bandwidth.
WJW 4y ago
This is something SpaceX does extremely well in general. Check out https://www.spacex.com/rideshare/ https://www.spacex.com/rideshare/ for example: fill in your orbit, payload mass and earliest launch date and it will give you a quote. This is to me the gold standard of what I would love to have (but is remarkably difficult to get) from any industrial supplier.
- macintux 4y ago
  It’s amazing we’ve reached the point where that’s possible.
- geekrax 4y ago
  Wow! A form to send a payload to space is faster to fill than sending an envelope through USPS.
- infthi 4y ago
  Looks like they have finally caught up with ULA : ) https://www.rocketbuilder.com/start/configure https://www.rocketbuilder.com/start/configure went up in 2016
Flankk 4y ago
Call for pricing is usually B2B. Best case they want a salesperson to twist your arm, worst case the price is as much as they can squeeze out of you. If you ask why they waste people's time like this they'll say they're actually delivering maximum value. It's dishonest and archaic.
- blevin 4y ago
  B2B sales is a different game that can be a two-way conversation rather than just supply and demand curves intersecting at a price. Often there is competitive analysis involved before choosing among alternatives and a vendor will want to make sure their product is best represented in that view. It’s also a chance for them to learn any other decision factors (besides price) they might be able to address. In this case, I suggest the novelty of pricing out a rocket launch is partly clever promotion, though also aspirationally a first step towards regularly booked space services.
- bradrydzewski 4y ago
  I think this is a matter of perspective. I founded a company that sold b2b software and experimented with removing pricing from my website. The challenge is the cost to complete each sale was highly variable which made it difficult to advertise fixed pricing. Consider the following: If the buyer is an enterprise they expect a discount. The buyer may require the seller to use a supplier management tool like Arriba which has a monthly subscription fee. The buyer may purchase through a reseller, in which case the reseller expects a percentage of the transaction. The buyer may require custom contracts which can cost thousands of dollars in legal fees. The buyer may require extensive audits, pages of questionnaires and more which can take significant time and resources to complete. The buyer may hold back payment for up to 180 days. So from my perspective, the problem is not the seller, the problem here is the enterprise buyer. If the buyer was willing to purchase from a website, with a credit card, and accept standard terms and pricing without modification, you would probably see much more transparent pricing and encounter fewer "contact sales" buttons.
  - infogulch 4y ago
    Honest Pricing/Licensing Plans Personal | Business | Enterprise $5/user/month | $8/user/month | $8/user/month | | + $200/hour custom license business development rate Features | Features++ | Features++
ehsankia 4y ago
Could you share a screenshot? I don't see pricing anywhere on the page, though near the bottom it says "PAY AS YOU GO". Likely geolocation, though I'm curious what I'm missing. EDIT: used VPN. Canada version: High-speed, low-latency internet with up to 350 Mbps download while at sea. US Version: High-speed, low-latency internet with up to 350 Mbps download while at sea. $5,000/mo with a one-time hardware cost of $10,000 for two high performance terminals.
- Cyberdog 4y ago
  Interesting. I wonder why. If it really is a problem with pricing in local currencies, they could have explicitly listed the prices in USD/US$ or something.
- extheat 4y ago
  Probably something to do with different currencies.
  - js4 4y ago
    Probably just split testing.
    - dzhiurgis 4y ago
      Not available to order in my country even when it's technically already covered!
- Nux 4y ago
  No pricing from UK ip either.
- ncmncm 4y ago
  They explain "pay as you go". It means you won't be billed for any month you don't use it in.
Natsu 4y ago
The usual reason for that pattern is that they want to do variable pricing depending on how much their product is worth to you, but yeah, it's never a good sign...
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throwaway742 4y ago
My favorite is when they have a form to fill out for them to contact you and the form explicitly asks your preferred method of contact. Despite selecting email they immediately disregard your preference and call you.
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notahacker 4y ago

Not if you're loading from a UK IP they don't (I'm assume they geotarget pricing; the non-maritime pages display prices in GBP and the maritime just gives a max download speed) Not all products are as much of a commodity as bandwidth.

WJW 4y ago

This is something SpaceX does extremely well in general. Check out https://www.spacex.com/rideshare/ https://www.spacex.com/rideshare/ for example: fill in your orbit, payload mass and earliest launch date and it will give you a quote. This is to me the gold standard of what I would love to have (but is remarkably difficult to get) from any industrial supplier.

macintux 4y ago
It’s amazing we’ve reached the point where that’s possible.
geekrax 4y ago
Wow! A form to send a payload to space is faster to fill than sending an envelope through USPS.
infthi 4y ago
Looks like they have finally caught up with ULA : ) https://www.rocketbuilder.com/start/configure https://www.rocketbuilder.com/start/configure went up in 2016

Flankk 4y ago

Call for pricing is usually B2B. Best case they want a salesperson to twist your arm, worst case the price is as much as they can squeeze out of you. If you ask why they waste people's time like this they'll say they're actually delivering maximum value. It's dishonest and archaic.

blevin 4y ago
B2B sales is a different game that can be a two-way conversation rather than just supply and demand curves intersecting at a price. Often there is competitive analysis involved before choosing among alternatives and a vendor will want to make sure their product is best represented in that view. It’s also a chance for them to learn any other decision factors (besides price) they might be able to address. In this case, I suggest the novelty of pricing out a rocket launch is partly clever promotion, though also aspirationally a first step towards regularly booked space services.
bradrydzewski 4y ago
I think this is a matter of perspective. I founded a company that sold b2b software and experimented with removing pricing from my website. The challenge is the cost to complete each sale was highly variable which made it difficult to advertise fixed pricing. Consider the following: If the buyer is an enterprise they expect a discount. The buyer may require the seller to use a supplier management tool like Arriba which has a monthly subscription fee. The buyer may purchase through a reseller, in which case the reseller expects a percentage of the transaction. The buyer may require custom contracts which can cost thousands of dollars in legal fees. The buyer may require extensive audits, pages of questionnaires and more which can take significant time and resources to complete. The buyer may hold back payment for up to 180 days. So from my perspective, the problem is not the seller, the problem here is the enterprise buyer. If the buyer was willing to purchase from a website, with a credit card, and accept standard terms and pricing without modification, you would probably see much more transparent pricing and encounter fewer "contact sales" buttons.
- infogulch 4y ago
  Honest Pricing/Licensing Plans Personal | Business | Enterprise $5/user/month | $8/user/month | $8/user/month | | + $200/hour custom license business development rate Features | Features++ | Features++

ehsankia 4y ago

Could you share a screenshot? I don't see pricing anywhere on the page, though near the bottom it says "PAY AS YOU GO". Likely geolocation, though I'm curious what I'm missing. EDIT: used VPN. Canada version: High-speed, low-latency internet with up to 350 Mbps download while at sea. US Version: High-speed, low-latency internet with up to 350 Mbps download while at sea. $5,000/mo with a one-time hardware cost of $10,000 for two high performance terminals.

Cyberdog 4y ago
Interesting. I wonder why. If it really is a problem with pricing in local currencies, they could have explicitly listed the prices in USD/US$ or something.
extheat 4y ago
Probably something to do with different currencies.
- js4 4y ago
  Probably just split testing.
  - dzhiurgis 4y ago
    Not available to order in my country even when it's technically already covered!
Nux 4y ago
No pricing from UK ip either.
ncmncm 4y ago
They explain "pay as you go". It means you won't be billed for any month you don't use it in.

Natsu 4y ago

The usual reason for that pattern is that they want to do variable pricing depending on how much their product is worth to you, but yeah, it's never a good sign...

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throwaway742 4y ago

My favorite is when they have a form to fill out for them to contact you and the form explicitly asks your preferred method of contact. Despite selecting email they immediately disregard your preference and call you.

deleted 4y ago

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