This could be the final defeat of quality control. I remember that quality control was originally fueled by consumerism: Toyota and Honda wanted to sell more ca

This could be the final defeat of quality control. I remember that quality control was originally fueled by consumerism: Toyota and Honda wanted to sell more cars. People bought more gadgets because they were confident that they'd work. Now the consumer is the quality control department. There's no reason to make quality goods if you can cut costs to the point where you can afford to give refunds and eat the loss. For myself, a free refund doesn't really solve the problem, since I value my time and often need something right away. I don't think it would work for industrial suppliers like McMaster-Carr and Digi-Key. I really can't afford to wait for a second or third try when I need a part and a project is being held up.