An acquaintance bought a fancy king-sized mattress and found some minor damage (ripped fabric) upon delivery. They reached out to customer support, thinking may

An acquaintance bought a fancy king-sized mattress and found some minor damage (ripped fabric) upon delivery. They reached out to customer support, thinking maybe they’d get a discount. Instead they were sent a replacement mattress and told not to bother returning the old one. They had no use for a second mattress, so that’s how we got a free, brand-new very fancy king-sized mattress with minor cosmetic damage!