> So why would [the landlord] care? A complaint from one of many residents may be futile, but a complaint from the retail tenant with the largest space would c

> So why would [the landlord] care? A complaint from one of many residents may be futile, but a complaint from the retail tenant with the largest space would carry more weight. Surely showing that this elevator decreases the value of their building would be something they'd care about, if delivered correctly.