Anecdotal, but I heard from a friend that one of his friends was able to get a $2000 laptop on Amazon by complaining that the screen was cracked (it wasn't) and

Anecdotal, but I heard from a friend that one of his friends was able to get a $2000 laptop on Amazon by complaining that the screen was cracked (it wasn't) and they were told to just keep it. They were then issued a full refund.