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Google's product forums are just users supporting other users. "Community moderators" and "product experts" are just users who have farmed enough upvotes to get
by tadfisher 4y ago
Google's product forums are just users supporting other users. "Community moderators" and "product experts" are just users who have farmed enough upvotes to get a badge. Not sure what else is in it for them, but Internet points are hard to come by these days...
- yayachiken 4y agoYes, but the buck still stops at Google, especially if the forum is the only point of contact, and the community moderators act like they speak in behalf of the company. Even Reddit, which is notoriously bad with its moderator policies, at least has a process how to raise disputes with moderator behaviour, and escalate them to actual company employees. Google does not even care.