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Recently I bought about $2.5K worth of credit card readers from a credit card processor. During the integration process it turned out the processor was untrustw
by joshstrange 4y ago
Recently I bought about $2.5K worth of credit card readers from a credit card processor. During the integration process it turned out the processor was untrustworthy and a terrible partner (that's a whole other story) and so I looked into returning the equipment. I saw on their website they were going to charge a 25% restocking fee which really sucked (this is for a side-project) but it was worth it to drop them as my processor. After waiting 3+ days (and multiple calls/tickets) they finally replied to me "We've refunded you, please take the equipment to the nearest electronic recycling plant". I was very surprised (and a little happy I got back the full price).
Just to make it clear, these were battery-powered card readers (VP3300's [0]) that were still in their boxes with the original cords. I was shocked they wanted me to just throw them away. They are also very small and the box that held them all wasn't big or heavy.
[0] https://idtechproducts.com/products/mobile-payment-solutions/vp3300/ https://idtechproducts.com/products/mobile-payment-solutions...
- yurymik 4y agoOn the other hand, what guarantees do they have that you haven't tampered with the readers? Are they able or can afford to disassemble every single one of them to inspect?
- antisthenes 4y agoGood point. The readers are probably so high-margin that it's not worth it to spend any labor inspecting used/returned units.
- eastbound 4y agoIf you use or give them away, their serial ID may be blacklisted. Nvidia has marked items as stolen goods in the past.
- analog31 4y agoThey may have been drop shipped to you, and the business has no physical presence where they can accept and process a return.
- smn1234 4y agohence the restocking fee? Paying to ship it back to where it dropshipped from ?
- dmitrygr 4y agoCan I have a few to reverse engineer? I’ll pay shipping (contact info in profile)
- joshstrange 4y agoSorry, I've already disposed of them. I probably would be hesitant anyway since they are tied to my LLC and I'm sure, based on the stack of documents I signed, I could have gotten in a lot of trouble giving them away.