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Sometimes it's shipping costs. I bought a treadmill and the heartrate monitor was flaky so I called Amazon to get a return label and I was offered something lik
by criddell 4y ago
Sometimes it's shipping costs. I bought a treadmill and the heartrate monitor was flaky so I called Amazon to get a return label and I was offered something like $250 to keep it.
- Hamuko 4y agoI assume it's shipping cost. as well I bought a Timex watch for about 30 to 50 euros, and the calendar broke on it in a couple of weeks. Contacted Amazon.co.uk before I went to bed, and the next morning they told me to keep the watch and they'd send me a new one. I'm guessing that me shipping that watch from Finland to the UK would've cost way too much. I did have to ship in a broken Seagate HDD back to Amazon.de on their dime though, so it's not just them not wanting broken goods back. Although that might also be Seagate wanting it back for warranty purposes even though I went through Amazon?
- bombcar 4y agoI think warranty process, whether it's sold by Amazon vs fulfilled by them (the latter being charged for return shipping, likely) and whether they think it's "actually OK and can be resold" all factor into it. What would be sneaky would be for UPS to sell Amazon things that look to the customer like a return label, but they just throw it in the trash without shipping it ...
- Maxburn 4y agoI believe you are right. I tried to return a heavy trailer lock as it was the wrong size. Full refund and they did not want it back.