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> I don’t understand why returns are so permissive, especially in industries that can’t/won’t resell returned products (eg fashion). Because it's a competitive

> I don’t understand why returns are so permissive, especially in industries that can’t/won’t resell returned products (eg fashion). Because it's a competitive market. Once your competitors offer something like a generous return policy you might need to do the same.

recursive 4y ago
If my competitor has two out of three sales ending in returns, then I can sell for a third of the price by not offering returns. That's another way of having a competitive market.
- criddell 4y ago
  Do you think the companies that have generous return policies have never run the numbers?
  - recursive 4y ago
    No, I think they have. But also, I don't find this argument particularly compelling. "It is how it is. It can never be any other way. Because all the things that make it how it is won't let it."
    - criddell 4y ago
      Nobody made that argument.