This is actually quite a fascinating article. It's pretty impressive that current technology allows someone several hundred (thousand) miles away to interact w

This is actually quite a fascinating article. It's pretty impressive that current technology allows someone several hundred (thousand) miles away to interact with you, yet still receive your physical product a mere 15 seconds later. I'd be even more interested to see the sort of technology behind the scenes (load balancers, load switching amongst call center employees, pipes/servers/protocols being used).