I agree - it's a part of UK government I'm pretty pleased with. It often feels like their involvement shakes out poor legacy processes too (thinking back 15 yea

I agree - it's a part of UK government I'm pretty pleased with. It often feels like their involvement shakes out poor legacy processes too (thinking back 15 years to picking up mildly Kafka-esque forms at the Post Office for really common, regular mundane tasks!) Just this evening i benefited from an NHS site that looks like it's had their help/guidance and the process was excellent.