I suspect your problem is behavioral not information. These “sensitive” clients may be your hassle. My prior comment was speculative sauce inspired by a decad

I suspect your problem is behavioral not information. These “sensitive” clients may be your hassle. My prior comment was speculative sauce inspired by a decade of tough management decisions. In practicality, you should provide the best service you can for them and not take their failures to heart. Avoid “sensitive” clients unless that is your specialization.