They're uninformed because California has protections? I had to call to cancel a newspaper subscription (last time a try to support local news) and send an emai

They're uninformed because California has protections? I had to call to cancel a newspaper subscription (last time a try to support local news) and send an email to cancel a gym membership recently, both of which were signed up for online. Or am I also merely uninformed about the mandatory cancellation processes I've gone through?