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Say what you will about how Uber is being executed but as a user of their products and their competition I am very happy with them. Not only is the quality if t
by _8j50 4y ago
Say what you will about how Uber is being executed but as a user of their products and their competition I am very happy with them. Not only is the quality if their UI great and customer service top-notch (rarely have issues, when I do I get instant refunds, can't say that for doordash/grubhub ans certainly not Taxis's). Taxi drivers and restaurants go out of their way to make sure only people with specific appearance, background and conformity to stereotypes received good service (if any at all), Uber basically killed that bullshit! To me it is similar to how walmart killed mom&pop shops, right... the very nice and welcoming mom&pop? Not a chance! Even before walmart Sears allowing ordering things from their catalog was revolutionary in that minorities and immigrants could just... you know buy shit like toasters like everyone else! What a marvelous idea? Haha. I can say the same about Airbnb and hotels as well.
Let me give you an example: I took a taxii from the airport to my home, the guy took the route I knew was very long and with only 20% of the trip I was being charged like $100 and asked him to immediately stop at the next parking lot he sees. Took my luggage out and called Uber that completed the rest of the trip for $50. Not my first time dealing with scammy taxi drivers either. It was a nightmare calling a taxi before uber, it will take them at leasr 45min to get a guy and good luck getting them to wait on you and coordinate your pickup.
My point is, it may be operated badly but it provides a ton of value and has the advantage od being first to market. I have always wanted to try Lyft for example but I never had to, never been in a situation where I needed them (except for scooter rentals in santa monica once -- didn't work at all). I avoided Uber eats on purpose but the rest were so crappy I switched, much more costly but I have a lot less problems now and they even added grocery delivery now. They are quite possibly one of the most valuable companies at he level of Walmart, whether or not they can realize that value globally and get the timing right I have no idea, but I am rooting for them.