3 ms·

I've unsubscribed from Prime twice now, and both times the only reason it took so long is that I couldn't believe they didn't have a simple "suspend subscriptio

I've unsubscribed from Prime twice now, and both times the only reason it took so long is that I couldn't believe they didn't have a simple "suspend subscription" option and kept hunting around for it assuming I was just going blind... In both cases I fully expected to re-subscribe once life circumstances changed and/or a new season of a certain show was released. Surely it would be useful for Amazon to know the unsubscription was temporary...

tzs 4y ago
It could be worse. You've still got your Amazon account, right? Compare to Rackspace. To stop getting billed there you have to cancel your account. If I ever need some short term cloud resources my first stops would be places that I've already got cloud resources and places where I no longer currently have anything but still have an account. In other words, places where I already know something about how to use their offerings, and merely have to log in and start configuring. By making me delete my account Rackspace has guaranteed I'll only be looking at them when a project's hosting is going to be expensive that I need to check out all the major providers to find which one has the best deal. I'm not sure if Rackspace intended this behavior or if it was an accidental consequence of another change. It used to be that if you got rid of all your hosts and storage and other paid services your billing would go to $0/month. At some point they added a $5/month support fee, and that billed even if you weren't using any services. Cancelling the account then became the only way to stop getting billed. When I cancelled I got some sort of survey asking why I cancelled and I explained that it was to stop that $5/month fee, so it is possible that if that was just an unintended consequence of the new fee they've fixed it.

3 ms·

I've unsubscribed from Prime twice now, and both times the only reason it took so long is that I couldn't believe they didn't have a simple "suspend subscriptio

by wizofaus 4y ago

tzs 4y ago
It could be worse. You've still got your Amazon account, right? Compare to Rackspace. To stop getting billed there you have to cancel your account. If I ever need some short term cloud resources my first stops would be places that I've already got cloud resources and places where I no longer currently have anything but still have an account. In other words, places where I already know something about how to use their offerings, and merely have to log in and start configuring. By making me delete my account Rackspace has guaranteed I'll only be looking at them when a project's hosting is going to be expensive that I need to check out all the major providers to find which one has the best deal. I'm not sure if Rackspace intended this behavior or if it was an accidental consequence of another change. It used to be that if you got rid of all your hosts and storage and other paid services your billing would go to $0/month. At some point they added a $5/month support fee, and that billed even if you weren't using any services. Cancelling the account then became the only way to stop getting billed. When I cancelled I got some sort of survey asking why I cancelled and I explained that it was to stop that $5/month fee, so it is possible that if that was just an unintended consequence of the new fee they've fixed it.