I agree it was condescending, and using your phone as an alarm is not unexpected; people have been doing that long before smartphones. Also, doctors aren't the

I agree it was condescending, and using your phone as an alarm is not unexpected; people have been doing that long before smartphones. Also, doctors aren't the only ones who might like to be reachable in case of emergency, and cell phones are increasingly people's only phone line. The tone should have been, "we're sorry for the inconvenience" and maybe "a future firmware update might resolve this issue to your complete satisfaction", not "you really don't need to use the device like you want to use it". The reason restarting the device might improve battery life, alluded to in the article, is that there may be errant background processes sucking down resources, and rebooting is the only user-accessible method of shutting them down.