At my company, we have an unofficial motto for our learning reviews: > Plan for a world where we are just as stupid tomorrow as we are today. If an outage or

At my company, we have an unofficial motto for our learning reviews: > Plan for a world where we are just as stupid tomorrow as we are today. If an outage or issue was caused by a mistake, the solution can never be “don’t make that mistake again.” People don’t choose to make mistakes, so they can’t choose to not make them, either.