IMHO: - Process: follow it in order when you want result X, all steps need to be completed, each time every time. Routine stuff. - Runbook: follow it in orde

IMHO: - Process: follow it in order when you want result X, all steps need to be completed, each time every time. Routine stuff. - Runbook: follow it in order when X happens, some steps may not apply depending on the situation or you may need to adapt. Non-routine stuff.