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Is anyone also experiencing problems with purchasing additional CI minutes? I bought extra minutes yesterday and this morning, but they've not been added to my

by bram2w 4y ago

Is anyone also experiencing problems with purchasing additional CI minutes? I bought extra minutes yesterday and this morning, but they've not been added to my account. Before this worked instantly. It's blocking some of the development processes for us because the pipelines don't run right now, we've ran out of minutes. I'm curious whether it's related to splitting the database. If anyone from GitLab is reading this, it's for the public repository of Baserow https://gitlab.com/bramw/baserow https://gitlab.com/bramw/baserow. Help would be much appreciated.

dnsmichi 4y ago
GitLab team member here. Sorry for the troubles, and thanks for sharing here. I have forwarded your comment to engineering teams to investigate if related to the migration. To avoid blockers, I'd also suggest opening a support ticket [0] to let support and billing teams know and escalate. Include this HN comment and my name if you like. [0] https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293 https://support.gitlab.com/hc/en-us/requests/new?ticket_form...
- bram2w 4y ago
  Thanks for forwarding my comment, it's much appreciated! I opened a ticket a while ago ago, I'll add this comment to the conversation. We're working on setting up our runners in the meantime.
  - dnsmichi 4y ago
    Thanks for opening the ticket already :-) I have talked with the fulfillment team at GitLab [0], and there was a problem identified with workers not syncing the purchased CI minutes after the DB migration. Corrections have been made, and potentially you should see the synced CI minutes soon. Support teams have access and can check with you, I do not have access. Setting up your own runners is a sensible approach, and allows you to scale them for your own needs too. Maybe this workshop about pipeline efficiency can help with more ideas and insights [1]. [0] https://about.gitlab.com/handbook/engineering/development/fulfillment/ https://about.gitlab.com/handbook/engineering/development/fu... [1] https://about.gitlab.com/handbook/marketing/community-relations/developer-evangelism/projects/#efficient-devsecops-pipelines-in-a-cloud-native-world https://about.gitlab.com/handbook/marketing/community-relati...
    - bram2w 4y ago
      Thank you for the update! We already have our workers working, it was super easy to set it up. I can confirm that the pipeline minutes have been added to my account.
      - dnsmichi 4y ago
        Wonderful, thanks for letting us know, appreciate your collaboration and patience in resolving the problem. :)

by bram2w 4y ago

dnsmichi 4y ago

GitLab team member here. Sorry for the troubles, and thanks for sharing here. I have forwarded your comment to engineering teams to investigate if related to the migration. To avoid blockers, I'd also suggest opening a support ticket [0] to let support and billing teams know and escalate. Include this HN comment and my name if you like. [0] https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293 https://support.gitlab.com/hc/en-us/requests/new?ticket_form...

bram2w 4y ago
Thanks for forwarding my comment, it's much appreciated! I opened a ticket a while ago ago, I'll add this comment to the conversation. We're working on setting up our runners in the meantime.
- dnsmichi 4y ago
  Thanks for opening the ticket already :-) I have talked with the fulfillment team at GitLab [0], and there was a problem identified with workers not syncing the purchased CI minutes after the DB migration. Corrections have been made, and potentially you should see the synced CI minutes soon. Support teams have access and can check with you, I do not have access. Setting up your own runners is a sensible approach, and allows you to scale them for your own needs too. Maybe this workshop about pipeline efficiency can help with more ideas and insights [1]. [0] https://about.gitlab.com/handbook/engineering/development/fulfillment/ https://about.gitlab.com/handbook/engineering/development/fu... [1] https://about.gitlab.com/handbook/marketing/community-relations/developer-evangelism/projects/#efficient-devsecops-pipelines-in-a-cloud-native-world https://about.gitlab.com/handbook/marketing/community-relati...
  - bram2w 4y ago
    Thank you for the update! We already have our workers working, it was super easy to set it up. I can confirm that the pipeline minutes have been added to my account.
    - dnsmichi 4y ago
      Wonderful, thanks for letting us know, appreciate your collaboration and patience in resolving the problem. :)