I had the same thing happen with Deliveroo despite being a "volume customer" ordering multiple times per day and providing proof of the wrong orders every time

I had the same thing happen with Deliveroo despite being a "volume customer" ordering multiple times per day and providing proof of the wrong orders every time the app asks. My conclusion is that these services are based on the idea that the customer will "eat" (pun intended) a certain amount of wrong or missing orders. Completely illegal and in breach of card network regulations (I won a chargeback against Uber for the same reason) but the law doesn't apply to big companies.