2 ms·

So what's your experience with them?

• citizenpaul 4y ago
  Generic corp stuff TBH i'm not sure I"ve ever worked on an official "ITIL Runbook" but its all the same stuff with different names. I think they are a good idea in theory but they get taken to religion places with middle management and project managers types that want to make it part of their excuse for having a job. Despite that they are still never updated properly or accurately. Because when someone is tapping you on the should saying "where is the runbook update" while you are buried in more work than you can already do this week people just put something in there. THe people "enforcing" dont know anything or care to so they just update their checkbook/playbook as done. They also tend to be a "people are replaceable cogs" champion for the sociopaths in the company.
  • bartvk 4y ago
    Interesting experience, thanks.