3 ms·
Runbooks the key ingredient to making any job unbearable. Sorta /s
by citizenpaul 4y ago
Runbooks the key ingredient to making any job unbearable. Sorta /s
- bartvk 4y agoSo what's your experience with them?
- citizenpaul 4y agoGeneric corp stuff TBH i'm not sure I"ve ever worked on an official "ITIL Runbook" but its all the same stuff with different names. I think they are a good idea in theory but they get taken to religion places with middle management and project managers types that want to make it part of their excuse for having a job. Despite that they are still never updated properly or accurately. Because when someone is tapping you on the should saying "where is the runbook update" while you are buried in more work than you can already do this week people just put something in there. THe people "enforcing" dont know anything or care to so they just update their checkbook/playbook as done. They also tend to be a "people are replaceable cogs" champion for the sociopaths in the company.
- bartvk 4y agoInteresting experience, thanks.
- hkt 4y agoNo /s from me. If you want a chore that will never pay off, write a runbook.
- strken 4y agoCan you explain more about this? Most of the runbooks at my current job exist because it was too painful to leave them unwritten, and get used frequently.
- hkt 4y agoRunbooks are, in my experience at least, generally sticking plasters over systems that are convoluted, unreliable, or otherwise broken. They're a symptom of teams that are running so hot that they can only put out fires, not prevent them. Again, just my experience, but whenever I see an extensive list of runbooks I run a mile.
- 300bps 4y agogenerally sticking plasters over systems that are convoluted, unreliable, or otherwise broken So pretty much every system not written from scratch in the past five years?
- hkt 4y agoNo, many older systems work perfectly well and are sensible and intuitive. Vertical scaling a single box or HA pair, for instance, is generally easier than working with distributed systems, for instance, and is perfect for many (not all) use cases. The idea that recent stuff isn't terrible is.. well, your anecdote against mine, I guess.