I had a mostly similar experience in the France. The "gladly pay double" would translate in using a different app (the ones provided by traditional taxi compani

I had a mostly similar experience in the France. The "gladly pay double" would translate in using a different app (the ones provided by traditional taxi companies) depending on the circumstance and the margin of error. Uber's app was still hands down the best to use, and I had so many issues with the others, like credit card registration being flakky, or the app straight crashing on specific screens. It looked a lot like they paid a dev company a lump sum to make the app and would proceed to pay for some more fixes every six months instead of keeping an ongoing maintenance contract. I kinda wish that now that the legal frameworks and service viability has been explored, Uber dies completely, and the gap is filled with local startups working closely with the local market to maintain ride services from there.