Absolutely true - when you launch and it breaks, you will fix it. When nobody comes you'll have to figure out what you did wrong and fix it and when it sucks yo

Absolutely true - when you launch and it breaks, you will fix it. When nobody comes you'll have to figure out what you did wrong and fix it and when it sucks you'll make it better. You can't do these things in a vacuum and without real, live people using the service.