I agree with the last part of your post but I think you misunderstood what I meant by smaller, I meant small because they are new not because they haven't grow

I agree with the last part of your post but I think you misunderstood what I meant by smaller, I meant small because they are new not because they haven't grown yet. It is unavoidable for new companies to have growing pains, doesn't matter how much they want to please customers. Once they have developed some maturity with their staff the "jira backlogs" will be prioritized right because their staff has learned from outages they caused because they did not understand what different aspects of your product mean to each customer.