4 ms·
> Then you have not dealt with real customers. This is a very bold assumption. Do you want to try some nuance here?
by bob1029 4y ago
> Then you have not dealt with real customers.
This is a very bold assumption. Do you want to try some nuance here?
- kabdib 4y agoSure. I'll edit that down a bit. I have a fair amount of experience dealing with the type of customer who is not great, and who would be great to get rid of. A net positive for everyone, if it were possible. Most customers are great. Some are not. Some are essentially (or demonstrably) criminals. At scale, it's a huge problem and very difficult to solve. The platitude "the customer is always right" is a fine principle until you need to deal with the real world of fraud, criminal activity and harassment.