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Amazon makes it easier to cancel Prime following complaints

38 points by huftis 4y ago

londons_explore 4y ago
The UI they show as the new and improved version is still pretty confusing IMO. Do they really need two "Remind me later" buttons? What exactly will they remind you of? "You were half way through cancelling your prime subscription, do you want to finish the job?"
- nhinck 4y ago
  Yeah's it's purely there to interrupt the process and hope that they don't come back.
simonblack 4y ago
Especially required seeing that I had three fraudulent Amazon Prime subscription payments on my credit-card last week, two on which were on the same day. My recommendation to all: Check your credit-card transactions for those small amounts of money that are the harbingers of your card getting cleaned out. You could maybe use a 'scream test': If you find an unknown transaction, charge it back through your bank. The scream will come from a real seller, you'll most likely get silence from a fraudulent one.
- kylehotchkiss 4y ago
  Turning on email notifications for every transaction over $50 is a great way to automate this since accessing statements can be such a pain sometimes
  - yurishimo 4y ago
    Your credit card doesn’t offer instant push notifications for every transaction?
    - kylehotchkiss 4y ago
      They do, but I find emails easier to sort and review later. Push notifications quickly become a pile of clutter on the Lock Screen
- londons_explore 4y ago
  Remember that real sellers have real costs associated with chargebacks. Typically they'll lose $20 for each chargeback, whether or not the transaction was fraudulent. The $20 pays the bank's time to investigate. For a small grocery store that you purchased some $1 chips from, and you charged back because you didn't remember stopping off on the road there, thats a massive loss.
kylehotchkiss 4y ago
I recently cancelled my American one because the inflation price adjustment was way higher than prime is worth to me (more than two Costco memberships? No way!), process wasn’t too difficult, but maybe because I had a California billing address

38 points by huftis 4y ago

The UI they show as the new and improved version is still pretty confusing IMO. Do they really need two "Remind me later" buttons? What exactly will they remind you of? "You were half way through cancelling your prime subscription, do you want to finish the job?"

nhinck 4y ago
Yeah's it's purely there to interrupt the process and hope that they don't come back.

simonblack 4y ago

Especially required seeing that I had three fraudulent Amazon Prime subscription payments on my credit-card last week, two on which were on the same day. My recommendation to all: Check your credit-card transactions for those small amounts of money that are the harbingers of your card getting cleaned out. You could maybe use a 'scream test': If you find an unknown transaction, charge it back through your bank. The scream will come from a real seller, you'll most likely get silence from a fraudulent one.

kylehotchkiss 4y ago
Turning on email notifications for every transaction over $50 is a great way to automate this since accessing statements can be such a pain sometimes
- yurishimo 4y ago
  Your credit card doesn’t offer instant push notifications for every transaction?
  - kylehotchkiss 4y ago
    They do, but I find emails easier to sort and review later. Push notifications quickly become a pile of clutter on the Lock Screen
londons_explore 4y ago
Remember that real sellers have real costs associated with chargebacks. Typically they'll lose $20 for each chargeback, whether or not the transaction was fraudulent. The $20 pays the bank's time to investigate. For a small grocery store that you purchased some $1 chips from, and you charged back because you didn't remember stopping off on the road there, thats a massive loss.

kylehotchkiss 4y ago

I recently cancelled my American one because the inflation price adjustment was way higher than prime is worth to me (more than two Costco memberships? No way!), process wasn’t too difficult, but maybe because I had a California billing address