4 ms·

> I feel even in gaming, the customer is always right at the end of the day. There are customers who are most definitely not right. The kind that cheat in onli

by kabdib 4y ago

> I feel even in gaming, the customer is always right at the end of the day. There are customers who are most definitely not right. The kind that cheat in online games, lie about it, dox you when you catch them. The kind of customer that tries to break into your systems or DDOS you. The kind that try to steal from you and your partners, or that harass other players, or that post pornography to your forums. The kind that make bots or thousands of fake accounts. The kind that build phishing sites and steal other customers' credentials, empty out their wallets and sell all of their assets. It's a small proportion of customers that do this, but that's still a large enough number that it's a big deal. (Kindly don't respond, "Well, all you have to do is put technical measures in place to prevent all of this." You need to have been in the trenches dealing with them before you can have a valid opinion on mitigations). The customer is not always right.

bob1029 4y ago
> Then you have not dealt with real customers. This is a very bold assumption. Do you want to try some nuance here?
- kabdib 4y ago
  Sure. I'll edit that down a bit. I have a fair amount of experience dealing with the type of customer who is not great, and who would be great to get rid of. A net positive for everyone, if it were possible. Most customers are great. Some are not. Some are essentially (or demonstrably) criminals. At scale, it's a huge problem and very difficult to solve. The platitude "the customer is always right" is a fine principle until you need to deal with the real world of fraud, criminal activity and harassment.
mikkergp 4y ago
I can't find it now but I think a game developer wrote a while back what a game would be like if they listened to all customer feedback and it was a nightmare, it's like the homer designing a car episode of the Simpsons. I have to admit even sometimes my gut reaction to or a game or ideas would ultimately make the game too bloated / less fun.

by kabdib 4y ago

bob1029 4y ago

> Then you have not dealt with real customers. This is a very bold assumption. Do you want to try some nuance here?

kabdib 4y ago
Sure. I'll edit that down a bit. I have a fair amount of experience dealing with the type of customer who is not great, and who would be great to get rid of. A net positive for everyone, if it were possible. Most customers are great. Some are not. Some are essentially (or demonstrably) criminals. At scale, it's a huge problem and very difficult to solve. The platitude "the customer is always right" is a fine principle until you need to deal with the real world of fraud, criminal activity and harassment.

mikkergp 4y ago

I can't find it now but I think a game developer wrote a while back what a game would be like if they listened to all customer feedback and it was a nightmare, it's like the homer designing a car episode of the Simpsons. I have to admit even sometimes my gut reaction to or a game or ideas would ultimately make the game too bloated / less fun.