> that is, users can switch to a competitor product like Asana, Basecamp or Monday.com with minimal cost (other than the initial hassle of switching to a new sy

> that is, users can switch to a competitor product like Asana, Basecamp or Monday.com with minimal cost (other than the initial hassle of switching to a new system). Hilarious. Ticketing systems are very sticky, they are basically the original "no code" system, with years of business processes hacked into them, and users who are accustomed to every pixel of the UI.