> The companies who pay them aren't price sensitive, and they are locked in enough. I doubt this is true lately. I have seen even more critical ticketing syste

> The companies who pay them aren't price sensitive, and they are locked in enough. I doubt this is true lately. I have seen even more critical ticketing system like ServiceNow/Cherwell/Remedy getting replaced. We replaced Slack with other chat software because of licensing cost. Big companies are not price sensitive seems like old theory. Because I am seeing in so many large companies increasing license fee is causing replacement of existing products.